THANK YOU FOR SHOPPING WITH THEHAIRLOFT!

Shipping.

Please allow up to 2-3 business days  for your orders to be processed. The estimated shipping time AFTER your order is processed is 3-5 business days via UPS. Your order will be shipped to me directly before being shipped to you, to ensure the quality of the order. Orders cannot be cancelled once they have been dispatched. 

Wig Orders.

Made to order wigs take approximately 1.5 weeks to be created and shipped. All wigs are handmade then shipped directly to us to ensure the quality of you order.

******************************************************************************************

 WE ASK YOU TO MAKE SURE THAT YOUR BILLING ADDRESS AND SHIPPING ADDRESS IS THE SAME. 

All customers are responsible for inputting the correct information for the order’s billing and shipping address. We require that your shipping and billing address match for your order to be approved. If your order was declined due to an Address/Name mismatch, please contact us to resolve the issue at @thehairloft528@gmail.com

Thehairloft is not responsible for delivery delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments, including Priority and Express shipping options. If you are concerned that your package may be lost or damaged please contact thehairloft within 7 days from the last scanned date. All issues must be resolved within 14 business days of original contact. If not, you will be directed to the delivery partner. 

No refunds, No returns. All sales are FINAL.

Contact US

8AM-9PM on Monday-Friday.

12PM-12PM on Saturdays.

Email- thehairloft528@gmail.com

Phone Number- (929) 383 1606. Please text never call.